The impact of quality management on primary health care in Latin America

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Tania Elizabeth Arguello Quintana
Clara Patricia Guerra Naranjo
Ninfa Geovanna Yánez Barragán
Ana Verónica Pazmiño Verdezoto

Resumen

The aim of this research was to analyze the impact of quality management in primary health care (PHC) in Latin America, focusing on the instruments used, as well as the possible relationship between quality and satisfaction. Aspects related to the organizational improvements implemented were also studied. The analysis of the documentary review showed that evaluation instruments are fundamental for quality in PHC, but require adaptations to reflect the realities. In addition, it is evident that quality management, when focused on improving empathy, accessibility and continuity of care, is closely linked to patient satisfaction. Organizational improvements, such as implementing process management and adopting technologies, have proven to be effective in optimizing service quality and increasing user satisfaction. It is concluded that the strengthening of community participation and the development of health personnel are essential to ensure efficient PHC.

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The impact of quality management on primary health care in Latin America. (2025). Revista Científica Interdisciplinaria Investigación Y Saberes, 15(1), 62-90. http://revistasdigitales.utelvt.edu.ec/revista/index.php/investigacion_y_saberes/article/view/295

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