E-government in latin america: a systematic review

Abstract

Electronic government, or e-government, is the use of technological communication devices, such as computers and the Internet, to provide better public services to serve citizens and the
development of the country as a whole. E-government is not just something related to online procedures or organizational or process restructuring. It is a sociological and political conception
that today does not seem to be conceptually present in a clear way. These experience models can serve as a basis for the development of similar solutions in other countries, taking into
account the importance of the use of ICTs to increase the efficiency and effectiveness of public functions, facilitate the governmentcitizen relationship and strengthen national strategies to promote
transparency and integrity. The use of technological tools also fosters the development of a knowledge society, which is an essential condition for achieving the social, economic and political
goals of countries. In it, governments are committed to identifying ways to use information and communication technologies to promote, in particular, the modernization of the State, and with
them, greater efficiency and transparency in the management and provision of services in the public sector, in order to meet the needs and aspirations of all people. The information related to the
countries has been provided and/or validated by the national authorities in charge of these issues.